Depending on the breach, measures may include a warning, required name change, communication restrictions, correction of improperly obtained coins, temporary suspension until a stated date, permanent exclusion, or full deletion of the account. Serious breaches may lead directly to a heavier measure.
- Offensive names or abusive communication: warning, name change or mute; repeated or serious abuse can lead to suspension or permanent exclusion.
- Soft play: warning and proportionate coin correction; repeated misconduct may lead to suspension.
- Collusion, chip dumping or multiple accounts in one game: coin correction and suspension; serious or repeated misconduct may lead to permanent exclusion.
- Bots, prohibited real-time assistance or external account/item sales: permanent exclusion and, where justified, coin correction.
- Bug exploitation: correction and warning, escalating to suspension or permanent exclusion for serious or repeated abuse.
- Underage accounts or substantiated payment fraud: account closure. Linked-account measures require evidence of involvement or restriction evasion, not merely a shared network.
Where supported by reliable records, improperly obtained coins may be returned proportionately to affected players, never exceeding their loss; any remainder may be removed. Ordinary losses or legitimate winnings are not automatically confiscated.
By acknowledging this code, you understand that breaches can result in temporary suspension through permanent exclusion and full account deletion, normally without restitution of virtual coins, items, benefits or unused access. Virtual items are not redeemable for cash. This is not a blanket waiver of mandatory consumer rights: refunds or other remedies required by law remain available, including for purchased digital content or services.